How A.I. Can Help Reduce Burnout in Your Mammography Practice

Apr 28, 2020

The rise in burnout amongst radiologists is a global phenomenon, and is especially prominent in breast imaging.

Long gone are the days when fears that A.I. will replace radiologists dominated the discourse

According to one survey, 70% of healthcare institutions already have or are planning to introduce A.I. into their everyday practices. There is a growing recognition of A.I.’s potential to alleviate some of the most pressing challenges clinicians face daily, including physician burnout and cost-effective service delivery while maintaining quality and improving clinical outcomes.

Now, COVID-19 is adding unprecedented pressures to healthcare systems around the world. Physician burnout existed long before COVID-19, and it will get much worse as healthcare workers fight COVID-19 by necessarily prioritizing the critically ill. Unfortunately the growing backlog of medical procedures and exams will make the situation worse.

Delivering a high standard of care with the same or fewer resources at a time when the growing backlog of women requiring breast screening exams will overwhelm health systems stretched to their limits and  promises to have a long-lasting impact on the mental health of our care providers.

While A.I. alone cannot solve the problem of burnout, done right it can provide significant relief, and even help inject “more humanity back into the medical profession,” as Stempniak puts it, by freeing medical professionals to focus on more meaningful work that only humans can do and that focus more on the patient.

What Exactly is Burnout and How Prevalent is it?

Burnout is recognized by the World Health Organization as an ‘occupational phenomenon’ characterized by feelings of exhaustion, isolation, cynicism, and reduced professional engagement.

It’s more common than you may have thought.

46% of imaging professionals reported feelings of burnout in a 2020 survey of more than 15,000 physicians in the United States conducted by Medscape. That’s a staggering 1 in 2 radiologists living with burnout in our communities.

A similar trend persists in breast imaging departments, whose breast imagers cite high levels of emotional exhaustion (69%) and depersonalization (63%) in a February 2020 study published in the Journal of Breast Imaging, particularly among young radiologists. According to the authors, the finding suggests breast imagers face stressors that are unique to breast imaging that will be discussed a little later on in this blog.

The Consequences of Burnout

The consequences of burnout are not confined to those symptoms like feelings of exhaustion and cynicism mentioned earlier.

The phenomenon has contributed to an uptick in physician turnover, clinical errors, reduced clinical hours, and, according to Dr. Mikhail Higgins of Boston Medical Center in an interview with AuntMinnie during RSNA 2019, early retirement.

One study puts the estimated cost of physician turnover and reduced clinical hours alone at a whopping $4.6 billion and pinpoints burnout as the culprit. That breaks down to about $7,600 per physician each year.

Early retirement, meanwhile, may not come across as an especially troubling trend at first glance. But when viewed within the context of research that highlights a growing disconnect between medical training and the realities of the healthcare workplace as experienced by young healthcare professionals, early retirement is a tough pill to swallow. We are already at risk of losing talented young healthcare professionals if the gap between medical training and workplace realities isn’t addressed. Early retirement only adds to the risk of staff shortages.

What Causes Burnout?

The causes of burnout are wide-ranging.

A recent study attributes the spike in bureaucratic tasks like charting and paperwork as the leading cause of burnout for the majority of radiologists. Other research echoes this finding, laying the blame at the feet of a growing administrative burden faced by physicians in today’s busy practices.

A large survey conducted by Philips Healthcare found that 44% of respondents under 40 thought their medical education had not prepared them for administrative and business tasks, like billing, budgeting, and workflow management. 35% see themselves becoming overwhelmed by digital patient data coming their way, while just about as many reported that they had considered leaving healthcare due to work-related stress.

As Micheal Ash, Joe Petro, and Shafiq Rab put it in their article published in the Harvard Business Review, How AI in the Exam Room Could Reduce Patient Burnout, “more than half of clinicians report feeling burned out from the hamster wheel of documentation and reporting tasks that often require spending two hours at a computer for every hour spent in patient care.”

Breast imaging has its own unique stressors, according to research into the prevalence of burnout in breast imaging. The authors cite performing mandated accreditation responsibilities and communicating the diagnosis of breast cancer to patients in some practice settings as important examples.

Too many work hours, increasing reliance on electronic health records, decreasing reimbursement opportunities, and the inherent pressures that come with adapting to the influx of technological changes in healthcare have also been cited as contributing factors.

Take for example the incorporation of 3D mammography into standard breast screening practice — a leap that some 5,989 facilities have already taken as of March 2020, according to FDA Mammography Quality Standards Act (MQSA) national statistics. While its 2D predecessor produces just 4 standard screening views to interpret, digital breast tomosynthesis (DBT) generates hundreds of images of a single patient, adding to the amount of time radiologists need to spend poring over a study in the hunt for cancer.

COVID-19 magnifies these pressures and brings them urgently to the forefront as mammography facilities plan a phased return to screening activities.

Patient volumes and administrative overhead are poised to rise sharply when the time comes to return to normalcy and address the looming backlog at mammography facilities. The sheer number of women awaiting breast screening in the coming months (rescheduled and net new) will be monumental. The strain on departments and staff will be amplified further by the associated spike in technical recalls to address inadequate clinical image quality. And the need for mammography facilities to prepare for impending MQSA inspections will further add to the strain.

Why Invest in A.I. in your Breast Imaging Practice?

While technological change can contribute to burnout, done right, it can help alleviate it.

78% of respondents to a recent survey by MIT Technology Review Insights and GE Healthcare have already credited A.I. with helping them make their workflows more efficient, reducing burnout as a result. Another 60% of respondents indicated that they believe A.I. has helped them chip away at the mountain of administrative work that pervades modern practice.

Large scale population-wide screening programs like breast cancer screening are characterized by high patient volumes that drive the need for efficient clinical workflows, standardization of processes and care, optimization of repetitive reporting and administrative tasks, cost-effective patient and process management, and adherence to national accreditation standards.

The COVID-19 pandemic will drive a renewed focus across the entire health system on value-based procurement of solutions that address these challenges to mitigate clinical staff burnout and ensure mammography facility inspection readiness.

Technologies that have much to contribute to the fight against burnout are A.I. automation of clinical decision and quality management applications in breast screening. These applications have tremendous potential to fuel efficiencies and diminish that towering pile of paperwork to document patient care.

Automated Breast Density and Breast Cancer Risk Assessment Software

Automated breast density assessment software is now available that addresses several pressing challenges facing breast health, like efficiently and effectively providing standardized care tailored to a patient’s risk profile.

Since breast density is the single most important independent risk factor for breast cancer risk, standardized breast density assessment is critical for ensuring standardized risk estimates that inform risk-based breast cancer screening protocols for cost-effective supplemental screening.

On-demand automated breast density and breast cancer risk assessment improves reporting and workflow efficiencies, mitigates reporting errors, provides stronger justification to payors to insure for adjunctive breast imaging, reduces tedious and repetitive tasks, improves confidence in clinical decision-making for supplemental imaging and patient and process management, and reduces the associated administrative burden that all contribute to radiologist burnout.

Automated Image Quality Assessment Software

Breast imaging has long been ahead of the curve in terms of regulations and compliance with nationally set standards.

Studies have repeatedly shown that random audits of mammography facilities demonstrate nearly 50% of mammograms are of inadequate clinical image quality, and 80% of those fail due to positioning errors.

In January 2017 the FDA introduced the MQSA Enhancing Quality Using the Inspection Program (EQUIP) criteria, requiring facilities to establish processes for monitoring, evaluating, documenting, and correcting errors in clinical image quality.

Rather than providing a prescriptive solution, the MQSA EQUIP offers guidance to mammography facilities on what these processes should look like to meet the established criteria.

In the first year alone, the FDA reported that one third of facilities could not adequately demonstrate that they had established a mechanism for regular reviews of image quality.

Additionally, nearly one-third failed to document the review since the last inspection.

Repeat violations of MQSA standards can put a facility’s accreditation at risk, and FDA and ACR actions can result in the revocation of the accreditation of facilities in violation of MQSA standards.

What’s more, visual evaluation of the critical measures of image quality can take upwards of ten minutes per study, taking valuable time away from patient care and adding to an ever-increasing list of administrative tasks.

All of these stressors coupled with reporting and administrative requirements compound radiologist and radiological technologist burnout.

A.I. automation of image quality assessment can help alleviate these and other stressors that mammography facilities face when grappling with FDA EQUIP compliance.

A.I. automation can accomplish what a human reader does in a fraction of the time, making it possible to assess image quality for every mammogram taken at a facility and across an entire health system for continual quality assurance, rather than the current practice of visually assessing a tiny fraction of the mammograms taken. A.I. automation of clinical image quality assessment can also automate the collection and storage of image quality data, meaning less manual reporting and administrative burden for radiology department staff to manage in their workday.

But the benefits of A.I. automation of clinical image quality assessment extends well beyond just MQSA EQUIP compliance.

Nationally, 1 in 20 women are called back for a repeat exam due to inadequate technical image quality due to positioning errors and other image acquisition characteristics, compromising the sensitivity of the mammogram as a result. For instance, a “portion-cutoff” positioning error that refers to a portion of the breast not being captured on the x-ray image may result in a suspicious lesion being excluded from the image and missed by the radiologist reviewing the mammogram.

When the lead interpreting physician identifies a mammogram of inadequate clinical image quality, a comprehensive review process is triggered that complies with the standards set by FDA MQSA for quality assurance in mammography facilities.

This exposes radiologists and radiological technologists to significantly more and strict reporting and administrative requirements focused on maintaining and demonstrating adherence with nationally set quality assurance criteria that are reviewed during FDA MQSA certification inspections.

A.I. automation of clinical image quality assessments of every exam taken at a facility at the point of image acquisition provides synchronous feedback to radiological technologists on image quality is available at point-of-care. The very act of providing immediate feedback has been shown to improve technologist performance. The immediate impact is that the mammogram can be retaken before the patient leaves the exam room, thus reducing the need to be recalled. The longer term impact is that improving technologist performance ultimately reduces the number of inadequate images in the first place, and therefore reduces both the need to repeat a mammogram, even when a woman is still in the exam room, and the need to recall a woman to retake her mammogram after she has already left the imaging center.

Reducing the number of technical repeats and recalls reduces significant workload and administrative burdens that are triggered when the lead interpreting physician identifies a mammogram of inadequate clinical image quality.

A.I. Needs to be Well Integrated into Clinical Reporting Workflows

It does not matter how good an A.I. algorithm performs if it does not fit seamlessly into reporting and clinical workflows of the radiologist and the radiological technologist.

Electronic Health Records (EHRs) are an example of how a technology that improves communication between care providers and improves patient clinical outcomes has seen slow uptake. Many physicians actually attribute increased reporting and administrative duties and burdens to the adoption of EHRs.

The practice of radiology is especially characterized by highly repetitive reporting requirements and reading of many exams that contribute significantly to radiologist burnout.  As a result radiologists demand zero-click solutions that are either unobstructive to or improve upon existing reporting and clinical workflows.  Effective integration between digital technology and healthcare workflow has been identified as a key factor in ensuring that healthcare professionals actually benefit from and adopt digital technologies.

A.I. solutions should complement, not complicate, existing workflows. There should be no IT refresh required.  And actionable information must be generated.

All of this means that the product design must be informed by a deep understanding of users’ specific needs.

A.I. solutions for breast imaging healthcare that have been purposefully designed for end-to-end PACS integration and mammographers’ reporting workflows exemplify such solutions founded on an awareness of the unique challenges faced by mammography practices.

Mammographers need A.I. solutions that deliver better workflow efficiencies and on-demand actionable insights that liberate them from tedious and repetitive reporting and administrative burdens that lead to burnout.  Such solutions allow mammographers to dedicate more time to interpretive tasks and focus on patient care, and enable radiological technologists to focus on optimizing clinical image quality. Well designed A.I. solutions for mammography can streamline and improve FDA MQSA inspection readiness.

Done right, A.I. solutions can play a big role in reducing burnout.

Burnout is widespread amongst breast radiologists.

But COVID-19 promises to substantially magnify the problem as radiology services ramp back up again as we return to a new normal. And the repercussions will last for years to come as the backlog of women requiring re-booking of their breast screening exams mounts. With fixed resources and increasing backlog, the return to a new normal will be accompanied by burnout rates yet unseen.

These are extraordinary times that demand a new way of thinking.

Please reach out for a quick 10 minute chat on how we can help.

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